Refunds/Return Policy
Refunds & Returns Policy
Our Guarantee
We stand behind Lucent 100%. We know that every child is different, and we want you to feel confident in your purchase. If Lucent doesn't work for your family within 30 days, we'll make it right.
30-Day Money-Back Guarantee
If you're not satisfied with your Lucent Wireless Bedwetting Alarm for any reason, contact us within 30 days of purchase for a full refund. No questions asked.
What we ask:
- Return the product in its original packaging
- The transmitter and receiver should be in resalable condition
That's it. We handle the rest.
Shipping & Return Costs
- Outbound shipping: Free on all orders
- Return shipping: We'll provide a prepaid return label—it's on us
- Refund timeline: Once we receive your return, refunds are processed within 7 business days
Defective or Damaged Items
If your Lucent arrives damaged or defective, contact us immediately. We'll replace it or refund you right away—no return shipping needed.
What About Used Products?
If you've tried Lucent and it didn't work for your child, we want to help. Reach out to our support team, and we'll discuss your options. We may offer a replacement, partial refund, or full refund depending on your situation. We're here to work with you.
Exchanges
We don't process standard exchanges, but if you need a different bundle size or have a specific issue, contact us and we'll find a solution.
How to Start a Return
- Email us dropshippingmails@gmail.com at with your order number
- Tell us why you'd like to return it (helps us improve)
- We'll send you a prepaid return label
- Ship it back, and we'll process your refund within 7 days
Questions?
If you have any questions about this policy, reach out to our support team. We're here to help.
Lucent Team
We're committed to your satisfaction and your child's comfort.